Refund and Returns Policy

Overview

Unless noted elsewhere all items are eligible for returns or exchange as explained here. Our refund and returns policy lasts 30 days. If 30 days have passed since your order shippe, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase, as well as possible other information. Email chamscharmsandchains@gmail.com to begin your returns process.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at chamscharmsandchains@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We want your items to be exactly what you want. If your item needs resizing, you can do an exchange. Some limitations apply.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns/exchanges

To return or exchange your product, you will have to mail it back to us. We will instruct you on this during your return process.

You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.